HEALTHCARE OPERATIONS SUPPORT
- Streamlined Workflows for Improved Operational Efficiency
- End-to-End Support Across Administrative Functions
- Reduced Turnaround Time with Process Optimization
- Enhanced Productivity with Skilled Support Teams
- Scalable Solutions Tailored to Healthcare Providers
Trusted by 500+ Physicians
Catering to 40+ Specialties
1100+ Certified Medical Billers & Coders
End-to-End RPA Billing Solutions
Up to 98% First Pass Clean Claim Rate
Why Healthcare Operations Support Matters
Running a medical practice or healthcare facility involves far more than delivering quality care — it requires managing numerous operational tasks such as call handling, appointment scheduling, prior authorization support, administrative follow-ups, patient communication, data entry, and more. At Acuity Health, we provide dedicated remote operations support staff who seamlessly integrate with your team to handle these non-clinical responsibilities. This ensures consistent, scalable, and reliable support, allowing your in-clinic staff to focus entirely on patient care while we manage the operational workflow efficiently.
Our Success in Numbers
$ 300 M+
Value of claims processed
24
Accounts Receivable Days
36 Hours
Turn Around Time (TAT)
99 %
Customer Retention
2.5 M
Number of Claims Processed
98 %
First Pass Clean Claims Rate
10% - 15%
Revenue Improvement
30 %
Reduction in A/R
Key Outcomes
Reduced administrative workload for in-house staff
Free your clinical team from routine administrative tasks, improving focus and productivity.
Better patient experience via timely responses and coordination
Ensure faster communication, accurate scheduling, and smoother coordination for every patient.
Fewer bottlenecks in scheduling, referrals, and authorizations
Streamlined workflows minimize delays and enhance overall operational efficiency.
Lower operating costs
Cut expenses by avoiding full-time in-house hires for administrative roles.
Scalability during volume peaks without compromising quality
Easily scale support during high-demand periods while maintaining service excellence.
Transparent performance metrics and SLA accountability
Gain full visibility into performance with measurable outcomes and SLA-driven reporting.
Core Capabilities
Front Desk & Patient Intake
Answer calls, verify patient information, schedule appointments, manage waitlists.
Eligibility & Benefits Verification
Check insurance eligibility, benefits, copays, coverage details before appointments.
Prior Authorizations / Referrals Support
Complete and submit authorization paperwork, follow up on pending requests.
Administrative Coordination
Manage documentation, scanning, inbound/outbound calls, data entry.
Patient Communication & Follow-up
Send reminders (calls/texts), follow-up on bills, confirm appointments.
Operational Workflow Support
Back-office coordination (labs, imaging, order tracking), task management, QA reviews.
Compliance & Certifications
HIPAA-Compliant : Strict data security protocols and confidentiality standards to safeguard protected health information (PHI) at every stage.
ISO-Certified : Structured quality management processes ensuring consistent performance, operational excellence, and continuous improvement in every billing cycle.
Get in touch
Specialties We Support
Medical Billing Expertise Across Key Specialties
Why Choose Acuity Health?
Metrics
Acuity’s operations staff handled our overflow admin work seamlessly — our clinic staff regained focus on patients.” — Clinic Manager, Multi-Specialty Group,
Frequently Asked Questions
Everything non-clinical — from front desk, scheduling, insurance checks, referrals, communications, scanning, coordination, overflow support, etc.
Typically within 2–4 weeks — includes hiring, training, workflow alignment, system access.
Yes, we align operating hours or shifts to your clinic’s needs and timezone coordination
We use performance metrics, quality reviews, task tracking, escalation workflows, and periodic audits.
Ready to Offload Your Admin Burden?
Let our operations support team power your back-office so your clinic runs smoother.
Related Services
Specialties
Acuity Health supports a wide range of medical specialties with customized RCM and coding solutions tailored to each specialty’s unique documentation and billing needs. From Surgical and Orthopedics to Infusion Therapy, Cardiology, Radiology, and Primary Care, our expertise ensures accurate coding, faster reimbursements, and full regulatory compliance across every service line.
Credentialing & Enrollment
We manage the entire provider credentialing and payer enrollment process — from CAQH setup and contracting to revalidation and ongoing maintenance. Our streamlined approach reduces delays, prevents credentialing-related denials, and ensures timely payer participation for uninterrupted billing.
Revenue Cycle Management (R.C.M)
Our end-to-end RCM services help healthcare organizations optimize financial performance, from patient registration and charge capture to claims submission and denial management. We ensure clean claims, faster reimbursements, and complete revenue transparency, so you can focus on delivering care while we strengthen your bottom line.
Clinical Coding
Acuity Health delivers accurate, compliant, and specialty-specific medical coding that minimizes denials and improves cash flow. Our certified coders ensure precise documentation, coding accuracy, and regulatory compliance — driving faster payments and better financial outcomes..