Healthcare Operations
Support
Remote staff & operational support that keeps your practice running smoothly.
300+ Industry Leaders
Why Operational Support Matters?
Running a medical practice or healthcare facility involves far more than delivering quality care — it requires managing numerous operational tasks such as call handling, appointment scheduling, prior authorization support, administrative follow-ups, patient communication, data entry, and more. At Acuity Health, we provide dedicated remote operations support staff who seamlessly integrate with your team to handle these non-clinical responsibilities. This ensures consistent, scalable, and reliable support, allowing your in-clinic staff to focus entirely on patient care while we manage the operational workflow efficiently.
Key Outcomes
Reduced administrative workload for in-house staff
Free your clinical team from routine administrative tasks, improving focus and productivity.
Better patient experience via timely responses and coordination
Ensure faster communication, accurate scheduling, and smoother coordination for every patient.
Fewer bottlenecks in scheduling, referrals, and authorizations
Streamlined workflows minimize delays and enhance overall operational efficiency.
Lower operating costs
Cut expenses by avoiding full-time in-house hires for administrative roles.
Scalability during volume peaks without compromising quality
Easily scale support during high-demand periods while maintaining service excellence.
Transparent performance metrics and SLA accountability
Gain full visibility into performance with measurable outcomes and SLA-driven reporting.
Core Capabilities
Front Desk & Patient Intake
Answer calls, verify patient information, schedule appointments, manage waitlists.
Eligibility & Benefits Verification
Check insurance eligibility, benefits, copays, coverage details before appointments.
Prior Authorizations / Referrals Support
Complete and submit authorization paperwork, follow up on pending requests.
Administrative Coordination
Manage documentation, scanning, inbound/outbound calls, data entry.
Patient Communication & Follow-up
Send reminders (calls/texts), follow-up on bills, confirm appointments.
Operational Workflow Support
Back-office coordination (labs, imaging, order tracking), task management, QA reviews.
Why Choose Acuity Health?
Remote staff trained in U.S. healthcare systems, HIPAA-compliant operations
Fast onboarding — operational support can be up and running in weeks
Flexible models: full-time remote, part-time, or on-demand support
Transparent dashboards & SLAs for task performance
Quality assurance checks and escalation paths built in
Seamless integration with your EHR or practice workflow
Metrics
Acuity’s operations staff handled our overflow admin work seamlessly — our clinic staff regained focus on patients.” — Clinic Manager, Multi-Specialty Group,
FAQs
Everything non-clinical — from front desk, scheduling, insurance checks, referrals, communications, scanning, coordination, overflow support, etc.
Typically within 2–4 weeks — includes hiring, training, workflow alignment, system access.
Yes, we align operating hours or shifts to your clinic’s needs and timezone coordination
We use performance metrics, quality reviews, task tracking, escalation workflows, and periodic audits.
Ready to Offload Your Admin Burden?
Let our operations support team power your back-office so your clinic runs smoother.
Related Services
Specialties
Acuity Health supports a wide range of medical specialties with customized RCM and coding solutions tailored to each specialty’s unique documentation and billing needs. From Surgical and Orthopedics to Infusion Therapy, Cardiology, Radiology, and Primary Care, our expertise ensures accurate coding, faster reimbursements, and full regulatory compliance across every service line.
Credentialing & Enrollment
We manage the entire provider credentialing and payer enrollment process — from CAQH setup and contracting to revalidation and ongoing maintenance. Our streamlined approach reduces delays, prevents credentialing-related denials, and ensures timely payer participation for uninterrupted billing.
Revenue Cycle Management (R.C.M)
Our end-to-end RCM services help healthcare organizations optimize financial performance, from patient registration and charge capture to claims submission and denial management. We ensure clean claims, faster reimbursements, and complete revenue transparency, so you can focus on delivering care while we strengthen your bottom line.
Clinical Coding
Acuity Health delivers accurate, compliant, and specialty-specific medical coding that minimizes denials and improves cash flow. Our certified coders ensure precise documentation, coding accuracy, and regulatory compliance — driving faster payments and better financial outcomes..
